Privacy Policy 

Notice of Privacy Policy and Accessibility

Thank you for choosing Urgent Care by Phone for your health care needs. If you have any questions about the information contained within this document, please call us at 888-353-6483 or email contact@urgentcarebyphone.com for assistance.

GENERAL

We are committed to protecting your privacy. This privacy policy explains what information we collect about users of our website and describes how we will use it. Our website may contain links to other sites that are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, your information may be used by the operators of those sites in accordance with their privacy policy, which may differ from ours.

HIPAA

Federal regulations implemented by the government under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) are in effect as of January 1, 2024. These regulations require our office to provide you with a privacy notice. This notice describes how your personal medical information may be used and/or disclosed by Urgent Care by Phone to carry out treatment, payment, or health care operations, and for other purposes that are permitted or required by law. It also describes how you can obtain access and control of this information. These regulations also require our office to obtain your acknowledgement of receipt of this notice. Please take this privacy notice home with you for your records. If you have any questions, please feel free to ask an Urgent Care by Phone employee.

PROTECTED HEALTH INFORMATION (PHI)

Protected Health Information (PHI) refers to any patient information relating to treatment, diagnosis, or payment that identifies a person.

YOUR RIGHTS REGARDING YOUR PHI:

You have the right to inspect and obtain a copy of your PHI in your designated record  set. This designated record set includes any records that Urgent Care by      Phone may have about you that are used for making medical treatment      decisions. Under federal law, you may not inspect a copy of psychotherapy   otes, information being used in anticipation of legal proceedings, or PHI  that is otherwise prohibited.

You have the right to request restrictions be placed on certain uses and/or disclosures  of your PHI. You may ask us not to use and/or disclose part of your PHI for treatment, payment, or health care operations. You may also request      that any part of your PHI not be disclosed to any of your family members.  You must state the specific restriction request, and to whom it applies.  Please submit these requests in writing to the Site Manager. Urgent Care  by Phone has the right not to agree with your request if the physician      determines it is in your best interest to allow use and/or disclosure of      your PHI, subject to certain applicable legal restrictions.

You have the  right to receive confidential communications from us by alternative means or at an alternative location. Please notify the Site Manager in writing  of this request.

You have the right to request a listing of certain disclosures Urgent Care by Phone has  made of your PHI. Please request an accounting list from the Site Manager.

You have the right to request amendments be made to your PHI. Please submit requests to the Site Manager.

You have a  right to receive a copy of this Privacy Notice. Please request a copy from  the Site Manager.

Urgent Care by Phone has the right to change the terms of this notice. Urgent Care by Phone will inform you of any changes made to this Privacy Notice.

Please  contact the Site Manager if you have questions or need assistance  regarding your medical records or the Urgent Care by Phone privacy policy.

If you feel your rights have been violated, you have  the option to file a formal complaint. Please contact the Site Manager or   your local Department of Health & Human Resources to do so.

USES & DISCLOSURES OF PHI:

Urgent Care by Phone uses PHI when employees within the organization share, examine, or analyze a patient’s medical information. Urgent Care by Phone discloses PHI upon the release, transfer, or given access of PHI to other external persons or facilities. Except for the following circumstances, Urgent Care by Phone will not release your PHI without your written authorization.

Treatment:

Urgent Care by Phone will use and/or disclose your PHI to provide medical services, coordinate medical care, and/or help manage your health care and other medical services. Urgent Care by Phone may also disclose PHI to external persons or facilities that will be involved in your medical care.

Payment:

Your PHI will be used and/or disclosed, as needed, to help obtain payment for your services. These uses are often required to obtain payment from third parties. Many services require prior authorization, and your PHI may be disclosed to obtain insurance authorization for such services before they are rendered.

Health Care Operations:

Your PHI may be used and/or disclosed, as needed, to aid in the everyday administration of Urgent Care by Phone. In order to provide you and your family with quality care, Urgent Care by Phone may use your PHI for quality control reviews, internal investigations, performance reviews, training of new employees, and for other health-related activities. Urgent Care by Phone may also use and/or disclose your PHI to provide information to you.

Continuation of Treatment:

Urgent Care by Phone may use and/or disclose your PHI to ensure continuation of care by checking on your progress or notifying you of received test results.

Treatment Options:

Urgent Care by Phone may use and/or disclose your PHI to inform you of various treatment options or programs that may be of benefit to your care.

Medical Benefit Services:

Urgent Care by Phone may use and/or disclose your PHI to inform you of various medical benefit services in the community that may be of use to you.

OTHER PERMITTED/REQUIRED USES & DISCLOSURES:

Urgent Care by Phone may use and/or disclose your PHI to the appropriate authorities in the following situations without your authorization:

Requirements  of federal, state, or local law

Public  safety issues that require notification to the proper public health      authorities

Issues of   national security or military activity

Health   oversight agencies

Court-ordered      legal proceedings

Law      enforcement

Correctional      institutions at which a patient may be an inmate

Approved   research projects

Coroners,  organ donation services, and funeral directors

Workers’   compensation

Change in  ownership of Urgent Care by Phone

The Food & Drug Administration

PERMITTED USES & DISCLOSURES THAT MAY BE USED WITH YOUR AUTHORIZATION & OPPORTUNITY TO OBJECT:

Urgent Care by Phone may use and/or disclose your PHI to the appropriate authorities in certain situations. You have the opportunity to consent or object to the use and/or disclosure of all, or part, of your PHI in the following situations:

Emergencies:

If an emergent situation exists where it is impossible to obtain your consent for PHI uses and/or disclosures, Urgent Care by Phone will make every effort to obtain consent once the emergent situation is resolved.

Marketing:

Urgent Care by Phone will not use and/or disclose your PHI to any outside marketing agencies without written consent.

OTHER PERSONS INVOLVED IN YOUR CARE:

Urgent Care by Phone may disclose your PHI to notify a family member or another responsible person of your care or condition. You will be given the opportunity to agree or object to the disclosure of this PHI before we will communicate with other persons involved in your care.

DO WE USE COOKIES?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service providers’ systems to recognize your browser, and capture and remember certain information. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Most browsers allow you to turn off the cookie function. If you want to know how to do this, please look at the help menu on your browser. Allow your browser to accept cookies if you would like to use the functionality of this site.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf, except to help us conduct and improve our business.

View Google Analytics Public Policy https://policies.google.com/?hl=en-US

UrgentCarebyPhone.com utilizes Google Analytics Advertising Features that may include the following:

Google      Search Network Campaigns

Remarketing      with Google Analytics

Google      Display Network Impression Reporting

Google      Analytics Demographics and Interest Reporting

Integrated      services that require Google Analytics to collect data for advertising      purposes, including the collection of data via advertising cookies and      identifiers

www.UrgentCarebyPhone.com site visitors can opt-out of the Google Analytics Advertising Features through Ad Settings, Ad Settings for mobile apps, or any other available means.

To prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on for websites using the supported version of Google Analytics JavaScript (analytics.js, gtag.js).

If you want to opt-out, download and install the add-on for your web browser. Click here to learn more.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

YOUR CONSENT

By using our site, you consent to our online privacy policy.

CHANGES TO OUR PRIVACY POLICY

Any and all changes to our privacy policy will be posted on this page.

CONTACTING US

If there are any questions regarding this privacy policy, you may contact us at contact@urgentcarebyphone.com.

WEBSITE ACCESSIBILITY

Urgent Care by Phone is committed to ensuring that individuals with disabilities can access all of the goods, services, facilities, privileges, advantages, and accommodations offered by Urgent Care by Phone through its website, www.urgentcarebyphone.com. We are utilizing guidelines issued by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) to implement functional improvements, and are also working to ensure that all content on https:/urgentcarebyphone.com satisfies the criteria set forth in WCAG 2.1. If you are having trouble accessing our site, please call us at 888-353-6483 or email contact@urgentcarebyphone.com for assistance.

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